Your hotel room is where you recharge. Utmost care is being taken to ensure that the room feels not just thoroughly sanitized, but also comfortable and welcoming. While each hotel implements specific measures based on its unique design, here are some of the standard protocols.
- A maximum number of guests permitted to check in each hour, to limit large numbers of people in the lobby.
- Disinfection of payment tools: credit card readers, pens, etc.
- Removal of lobby beverage services and high-contact items (such as magazines, newspapers, and maps).
- Disinfection machines at strategic locations.
In room details
- Hotel cleaning staff wear gloves at all times and are trained on how to avoid cross-contamination.
- All information material must be washable, otherwise it is delivered on request (such as note pads, envelopes, room service menu).
- Removal of all minibar items (which are now available through room service).
- Room service is provided to the door, not inside the room. For food ordered outside the hotel, guests are requested to wait in the lobby for delivery.
- For guests staying two nights or more, daily housekeeping services are kept to a minimum. As always, guests who don’t want any form of housekeeping services can use a “Do Not Disturb” sign.
- Once a guest has checked out, the room will remain closed for three hours before cleaning and disinfection. Rooms will be ventilated with fresh outdoor air (where possible).
Hotel meeting spaces
Note that, until October 28, gatherings are not permitted for social or businesses purposes. When it’s time to meet again, here are some of the safety measures in place.
- Reduction of attendee numbers in meeting rooms to permit physical distancing.
- Revised floor plans and seating arrangements (such as a U-formation or theatre style) to promote distancing.
- Avoid distributing materials when welcoming guests to meeting rooms.
- Food and beverage inside of meeting rooms with table service by employees to each participant.
- All external suppliers (AV, florists, entertainers, decorators, etc.) who participate in the meeting or event must respect hotel safety guidelines, which might include wearing gloves, a mask, and eye protection.